top of page

General conditions of Sale

Caffe Pompeii is a brand owned by L&G Srl
Orders are accepted only with delivery in European territory.
Shipments will be made by express courier at no cost. In case of cash on delivery, the cost will be € 10.00 including VAT.
From the moment the shipment takes place, the package will be delivered to you in 24 hours throughout Italy, excluding the islands of Puglia and Calabria where delivery times are extended to 48 hours.

It will be possible to purchase by credit card or payment on delivery (cash on delivery), all this will be asked during the formulation of the order and will not involve any price change. In case of problems with shipments, defective products or missing goods you must notify us by email at or by telephone at 800 126 906

In case of lack of items in the package, they will be returned to you by priority mail at our expense once the lack has been ascertained.

For returns or exchanges of defective goods, the costs of returning goods from you to us are at your expense, while the return costs are at our expense.

Pursuant to the current legislation for the protection of consumers Legislative Decree 206/2005, only and exclusively the Consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract and to return any ordered Products already delivered, without any penalty and without specifying the reason. The right of withdrawal may be exercised by the Consumer, under penalty of forfeiture, within fourteen days of receipt of the products. The right of withdrawal is exercised by sending, within the terms indicated above, a written communication to the Caffè Pompeii office by registered letter with acknowledgment of receipt. The communication can be sent without fail, within the same term, also by e-mail to the address After having communicated the desire to return the goods, the Consumer will have 14 days to arrange the collection of the goods with Caffè Pompeii, and Caffè Pompeii will collect the package through its trusted courier.
The reimbursement of the sums in favor of the Consumer is free and is carried out in the shortest possible time, and in any case within about 14 days from the date on which Caffè Pompeii comes into possession of the Products, verifying their integrity in all their parts, the non-use and the return in original packaging. The costs of returning the products to Caffè Pompeii. are charged to the Consumer, and in case of collection of the package by Caffè Pompeii they will be reversed from the refund due. In order for the right of withdrawal to be exercised, the consumer must place the INTEGRI products as received in the package sent by Caffè Pompeii.
They are in no way refundable:

food products whose packages are even partially open.

coffee boxes already opened and partially consumed.

For each order placed Caffè Pompeii issues an invoice if requested in the completion of the order and is sent together with the package. No changes will be possible after the invoice has been issued. The customer can purchase the products in the electronic catalog of at the time the order is sent.

Due to the possibility of multiple purchases at the same time by multiple users, Caffè Pompeii reserves the right, once the order has been received, to check the availability of the goods and, failing that, to promptly communicate the non-acceptance of the order sent. .

No responsibility can be attributed to Caffè Pompeii for errors on the order, as for each order placed an order summary email is automatically sent to your inbox. This confirmation message will re-propose all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections.

By placing the order on the website, the customer declares to have read the conditions of sale, the proposed payment methods and the entire purchase procedure. With express reference to art. 3 and 4 of Legislative Decree 185/89, the customer will receive, via e-mail, all the information necessary for the identification of the seller that the customer must keep together with the e-mail of acceptance of the contract.

No damage can be requested from Caffè Pompeii for any delays in carrying out repairs or replacements. Caffè Pompeii took over this domain starting from the day (01/01/2012). Any inconvenience occurring prior to this date is not attributable to our company.

In case of problems with shipments, defective products or missing goods, you must notify us by email at or by telephone at 800 126 906.

The discounts accumulated over time with promotions, codes, reviews and anything else cannot be used simultaneously with one or more Bomb Offers or for the purchase of original products.

bottom of page